We've tried our best to answer your most frequently asked questions. Simply click on any of the questions below to view the answer.
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Questions about SurveySpot
How do I become a member of SurveySpot?
It's very easy. Simply fill in your details on our sign-up page. We'll send you a link to the application form so you are able to confirm your membership.
Will it cost me anything to join SurveySpot?
There are no costs associated with joining the panel and you can leave at any time. However, you will need an e-mail address to receive invitations to participate in surveys and you need to be able to access the internet to complete our online surveys.
Can I join SurveySpot if I live outside the United States?
No, unfortunately membership of this online panel is open only to residents of the United States.
What happens after I join SurveySpot?
We will send you an e-mail welcoming you to SurveySpot and you will begin receiving e-mail invitations to take surveys. The e-mails will contain all the information you need to take part. Once you complete the survey, you'll have the opportunity to earn points and will be entered into our quarterly prize draw.
Questions about Surveys
Why are surveys conducted?
SurveySpot conducts surveys because businesses, governments, public bodies, and similar organizations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and citizens think, the easier it is for them to improve and adapt what they supply.
How often will I be asked to take surveys?
We send out survey invitations on a regular basis, but cannot say who or when any member will receive invitations. This is because each survey is customized and based around the research goals for each individual client. Depending on your profile, we may ask you to complete surveys more or less often. For this reason, we ask you to keep your profile as up to date as possible. Please note some firewalls may prevent delivery of our survey invitations.
How will I know that I am to complete a survey?
We will send you an e-mail invitation when a new survey is available for you. From that invitation you will be able to access and complete the survey. Please note some firewalls may prevent delivery of our survey invitations (refer to "I do not seem to be receiving many survey invitations, why is this?)"
Will I be penalized if I do not complete a survey I am invited to participate in?
You won't be penalized if you do not complete a survey. You can complete as many or as few of the surveys you are invited to participate in. Your points grow the more surveys you complete.
How long does an average survey take to complete?
The number of questions varies from one survey to another. We try to keep surveys as short as possible, although we have to make sure the results are meaningful. In general a survey should take around 10 to 15 minutes to complete.
Questions about Privacy
Why does SurveySpot need my personal information?
Generally, personal information is used: (i) to communicate with you regarding SurveySpot membership and survey participation; (ii) to tailor survey opportunities to you; (iii) to comply with legal obligations, including, without limitation, complying with taxation requirements; (iv) to administer and manage our incentive programs and fulfill your requests for incentives; (v) to facilitate your entry into our sweepstakes and communicate with you regarding sweepstakes entries; and (vi) to update our records.
If I become a member of SurveySpot, will I receive e-mails advertising other products and services?
No. We do not sell the personal information of our members and we will never try to sell you a product or service.
Who can I talk to if I have any privacy concerns?